Outsource customer service or improve customer service?

Top customer service with SpangenbergGroup specialists

We understand that not every organisation is able to organise its customer service optimally and efficiently. How do you ensure that your accessibility and quality meet your customers' needs? Do you deploy your resources effectively and efficiently? Do you outsource customer service or optimise your own customer service? SpangenbergGroup is the specialist in customer service outsourcing and customer service improvement!

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Number of customer contacts we handled this week

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Our average quality score this week

We provide:

Just good customer service...

Customer contact is something that every organisation has to deal with. It plays an increasing role in differentiating. Want to go that extra mile with just really good customer service? We can help your improve customer service, or you can choose to outsource customer service. Whatever your customer service challenge, we will help you!

Outsource customer service

Tailor-made multilingual, multichannel and flexible customer service solutions. Want to grow worry-free (internationally)? Outsource customer service!

Optimising customer service

Someone with lots of experience to look at your customer service and help improve it? We can help.

Improving customer experience

How do your customers experience your services? Which processes could be better aligned with your customers' experience?

years of experience

Optimise?

Less waste/waste (unnecessary contact) and more high-quality customer interactions thanks to process optimisation. Read more

Value-added customer service for customer experience!

Carefree good customer service

What do you need today to improve your customer service tomorrow? Can we help you with advice and expertise on customer contact, customer service and process optimisation? Or is outsourcing your customer service to us (multilingual, multichannel and flexible) the solution to your customer service challenges? We are ready to help you provide excellent customer service that adds value to your customers' experience. Lower costs and a better customer experience? It can be done!

Lower costs and fewer worries

Well-organised customer service reduces costs because resources are used effectively and efficiently.

Better customer experience and higher quality

A well-organised customer service ensures a high degree of flexibility, higher quality and better customer experience

Why SpangenbergGroup

We are proud of our family business without external shareholders. Our focus is always on adding long-term value, rather than making short-term profits. Creating opportunities together and therefore growth, that is what we do it for!

Over 25 years of customer service experience
Over 25 years of experience in process optimisation
An in-house multilingual, multichannel contact centre
Passion for customer contact and customer experience
Always customised without customised rates

Customised offer?

Some of our customer cases

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Free white paper customer focus

We have written a white paper on customer centricity. In it, we share our practical experiences and also give our opinion, obviously based on our experiences with customer service outsourcing and customer service improvement. Among other things, we explore the difference between customer-friendliness and customer-centricity and try to clarify what customer-centricity means in practice with some examples. You can use the form below to request your free white paper. We will send it to you by e-mail. Happy reading