We understand that not every organisation is able to organise its customer service optimally and efficiently. How do you ensure that your accessibility and quality meet your customers' needs? Do you deploy your resources effectively and efficiently? Do you outsource customer service or optimise your own customer service? SpangenbergGroup is the specialist in customer service outsourcing and customer service improvement!
Number of customer contacts we handled this week
Our average quality score this week
Just good customer service...
Customer contact is something that every organisation has to deal with. It plays an increasing role in differentiating. Want to go that extra mile with just really good customer service? We can help your improve customer service, or you can choose to call customer service to be outsourced. Whatever your customer service challenge, we will help you!
Tailor-made multilingual, multichannel and flexible customer service solutions. Do you want carefree (international) growth? A flexible shell or fully outsourced?
Met de flexibele klantenservice ondersteuning van SpangenbergGroep ben jij altijd zeker van gewoon goede klantenservice!
Someone with lots of experience to look at your customer service and help improve it? Optimising customer service? We can help.
Jouw klantenservice afdeling verbeteren doe je met de klantenservice specialisten van SpangenbergGroep
How do your customers experience your services? Which processes could be better tailored to your customers' experience? We help you improve!
Gestroomlijnde processen, tevreden klanten, hogere klanttevredenheid, wij helpen je met snel en blijvend verbeteren!
Less unnecessary customer contact (waste) and more high-quality customer interactions (value). We help you!
What do you need today to improve your customer service tomorrow? Can we help you with advice and expertise on customer contact, customer service and process optimisation? Or is outsourcing your customer service to us (multilingual, multichannel and flexible) the solution to your customer service challenges? We are ready to help you provide excellent customer service that adds value to your customers' experience. Lower costs and a better customer experience? It can be done!
Well-organised customer service reduces costs because resources are used effectively and efficiently.
A well-organised customer service ensures a high degree of flexibility, higher quality and better customer experience
We are proud of our family business without external shareholders. Our focus is always on adding long-term value, rather than making short-term profits. Creating opportunities together and therefore growth, that is what we do it for!
Soms is het handig om iemand te hebben die even met je meekijkt, iemand met jarenlange ervaring die met een frisse blik naar jouw klantenservice kijkt. Met de Klantenservice QuickScan van SpangenbergGroep krijg je inzicht in het functioneren van jouw klantenservice en waar je kunt beginnen met de klantenservice optimaliseren. We analyseren de belangrijkste thema’s en knelpunten binnen elke klantenservice, evenals specifieke thema’s die gerelateerd zijn aan jouw bedrijf. Het doel van de QuickScan is om de kloof tussen de gewenste situatie en de huidige situatie in kaart te brengen. Na het in kaart brengen geven wij advies over de te nemen stappen om de gewenste situatie te bereiken
SpangenbergGroup.nl
Specialists in customer contact
Randwycksingel 20 (C03)
6229 EE Maastricht
T: +31 (0) 85 8884661
Info@spangenbergGroep.nl
Wondering if we can help you with just good customer contact? Also your outsource customer service? Take contact with us!
