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Customer service advice

5 Effective Tips for Dealing with Angry Customers

5 Effective Tips for Dealing with Angry Customers In customer service, unfortunately, we sometimes have to deal with angry customers. We...
Customer service advice

Outsourcing: The solution to customer service staff shortages

Outsourcing: The Solution to Staff Shortages in Customer Service Many companies are facing a growing problem: staff shortages. Finding qualified staff can be...
Outsource customer service with SpangenbergGroep.nl

10 Tips for Better Customer Service!

10 Tips for Better Customer Service! Good customer service is important. When you have your customer service in good order as an organization it has...
French customer service

The 8 biggest differences between French and Dutch customers for customer service!

The 8 Main Differences Between French and Dutch Customers for Your Customer Service In an increasingly international environment, national borders seem increasingly blurred. Many...
German customer service

The 7 biggest customer service differences between Dutch and German customers!

The 7 biggest customer service differences between Dutch and German customers! We all know that Germans and Dutch people differ. That...
Customer service outsourcing

7 links between Customer Experience and Customer Service.

7 connections between Customer Experience and Customer Service. We have written many blogs about customer service and customer experience. In this blog, we describe 8 connections between...
Customer service outsourcing

Customer service quick-wins! Improve quickly with these 6 Quickwins

Optimizing customer service: 6 quick wins Customer service quick wins, we help you with 6 tips you can get started on right away. Optimizing...
customer service strategy

7 Effective customer service strategies for improving customer service in your business

7 Effective Customer Service Strategies for Improving Customer Service in Your Business Customer service ... Much have we written about it. Customer service...
Customer service advice

8 traits of good customer service!

8 traits of good customer service! What characteristics does a good customer service department have? We talk about them often: Good customer service. That, of course, is...
Outsource customer service with Spangenberggroep.nl

8 skills for a good customer service representative

8 skills for a good customer service representative In the Netherlands, a lot of people work in customer service. Just about every company also has...
customer service strategy

Outsourcing globally the norm! 62% is outsourcing!

Customer service outsourcing globally the norm Majority of companies do it! 62% of companies (partially) outsource customer service. We have the...
retain customers

Poor customer service: 7 consequences of poor customer service

Bad customer service? These are the 7 consequences What is bad customer service? Customer service can be considered poor if it does not meet...

Contact Center Agent | Customer Service Representative | EN | French

Contact Center Agent | Customer Service Representative | NL | French Contact Center Agent | full-time | part-time | flexible We need colleagues, not just...
Customer service outsourcing | External call center

Multiwatte?

Multichannel customer contact how and what? Being reachable on relevant channels? Multichannel/ominchannel/cross-channel ... what is it all about and why is it important? Read it here!....
Customer service outsourcing pitfalls

Customer service outsourcing Pitfalls: 6 pitfalls to avoid!

Customer service outsourcing pitfalls. The 6 biggest pitfalls We now have over 20 years of experience performing customer service work for external parties....
retain customers

why outsource customer service?

Why outsource customer service? What are good reasons and arguments for outsourcing something as important as customer service? The question Why outsource customer service...
Customer service outsourcing | External call center

Employee says: What makes working at SpangenbergGroup fun?

Employee says: What makes working at SpangenbergGroup fun? By Denise Leerschen What makes working at SpangenbergGroep fun? What makes working at SpangenbergGroep different,...
Channel selection customer service

Multichannel Customer Contact & Channel Selection. + 4 tips

Multichannel Customer Contact & Channel Selection. + 4 tips In customer service, we often talk about channels. What do we mean by that? What...