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5 Effective Tips for Dealing with Angry Customers
5 Effective Tips for Dealing with Angry Customers In customer service, unfortunately, we sometimes have to deal with angry customers. We...
Outsourcing: The solution to customer service staff shortages
Outsourcing: The Solution to Staff Shortages in Customer Service Many companies are facing a growing problem: staff shortages. Finding qualified staff can be...
10 Tips for Better Customer Service!
10 Tips for Better Customer Service! Good customer service is important. When you have your customer service in good order as an organization it has...
The 8 biggest differences between French and Dutch customers for customer service!
The 8 Main Differences Between French and Dutch Customers for Your Customer Service In an increasingly international environment, national borders seem increasingly blurred. Many...
The 7 biggest customer service differences between Dutch and German customers!
The 7 biggest customer service differences between Dutch and German customers! We all know that Germans and Dutch people differ. That...
7 links between Customer Experience and Customer Service.
7 connections between Customer Experience and Customer Service. We have written many blogs about customer service and customer experience. In this blog, we describe 8 connections between...
Customer service quick-wins! Improve quickly with these 6 Quickwins
Optimizing customer service: 6 quick wins Customer service quick wins, we help you with 6 tips you can get started on right away. Optimizing...
7 Effective customer service strategies for improving customer service in your business
7 Effective Customer Service Strategies for Improving Customer Service in Your Business Customer service ... Much have we written about it. Customer service...
8 traits of good customer service!
8 traits of good customer service! What characteristics does a good customer service department have? We talk about them often: Good customer service. That, of course, is...
8 skills for a good customer service representative
8 skills for a good customer service representative In the Netherlands, a lot of people work in customer service. Just about every company also has...
Outsourcing globally the norm! 62% is outsourcing!
Customer service outsourcing globally the norm Majority of companies do it! 62% of companies (partially) outsource customer service. We have the...
Poor customer service: 7 consequences of poor customer service
Bad customer service? These are the 7 consequences What is bad customer service? Customer service can be considered poor if it does not meet...
Contact Center Agent | Customer Service Representative | EN | French
Contact Center Agent | Customer Service Representative | NL | French Contact Center Agent | full-time | part-time | flexible We need colleagues, not just...
Multiwatte?
Multichannel customer contact how and what? Being reachable on relevant channels? Multichannel/ominchannel/cross-channel ... what is it all about and why is it important? Read it here!....
Customer service outsourcing Pitfalls: 6 pitfalls to avoid!
Customer service outsourcing pitfalls. The 6 biggest pitfalls We now have over 20 years of experience performing customer service work for external parties....
why outsource customer service?
Why outsource customer service? What are good reasons and arguments for outsourcing something as important as customer service? The question Why outsource customer service...
Employee says: What makes working at SpangenbergGroup fun?
Employee says: What makes working at SpangenbergGroup fun? By Denise Leerschen What makes working at SpangenbergGroep fun? What makes working at SpangenbergGroep different,...
Multichannel Customer Contact & Channel Selection. + 4 tips
Multichannel Customer Contact & Channel Selection. + 4 tips In customer service, we often talk about channels. What do we mean by that? What...
