We believe in the value of high-quality customer contact. Customer contact that adds value to your customer experience. Customer experience is the perception your customers have about your company, service, brand, product or service. We believe in optimizing business processes so that they are aligned with customer needs and desires. Customer contact is not only a means to help your customers but also to continuously improve your internal organization.
We stand for high-quality customer contact where the contact moments add as much value as possible in the customer experience. On the one hand by preventing unnecessary customer contact as much as possible. This can be done, for example, by looking closely at what customers' questions are and which process adjustments could reduce unnecessary customer contact. On the other hand, we add value by making customer contact as pleasant as possible for the customer. Pleasant in the sense of accessible in terms of channel choice, opening hours and accessibility but also in the sense of good quality contact moments. In doing so, we ensure that a customer contact is a pleasant experience and thus makes a positive contribution to the customer experience.
We take care of your customer service team but remotely. Just great customer service with no worries.
We are SpangenbergGroup! And we can help you make your customer service an good customer service to make. Just good customer service where the basics are in order. Where customer contacts add value to the customer experience. We relieve you in the area we are good at (customer service) so you can concentrate worry-free on what you do best. Sound good? Get in touch.
With over 25 years of experience in the field of optimizing customer contact and customer experience SpangenbergGroup can help you. The optimize customer service or outsource? Use the form or see our contact page.
Also with other questions about customer contact and customer service you can always contact with us!
Get in touch io. We will be happy to look into it with you!