Free: Customer contact strategy sample PDF

Free: Customer contact strategy example

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Download Free: Customer contact strategy example

Download Free: Customer contact strategy example

We often get questions about what exactly a customer contact strategy is. We have written a blog about that: What is a customer contact strategy and why is it important.
 
Yet companies often struggle with creating a customer contact strategy. Therefore, we have created a kind of basic Customer Contact Strategy example based on some general principles. We make these available free of charge. Simply because we believe in good customer contact and want to help any company that is serious about it.

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Get your free Customer Contact Strategy sample PDF here. Use it as a basis or for inspiration.

Why Spangenberg Group

Spangenberg Group?

SpangenbergGroup has now been a customer service specialist for over 25 years. We have extensive experience in setting up, managing and improving customer service organisations and departments. 

We are passionate about optimising the customer experience where we believe customer contact plays a central role. It's very easy, make sure you design your business processes so that customers don't need to contact you if that conversation has no value! On the other hand, make sure you design your customer service so that if a customer contacts you, that that contact moment in itself makes a positive contribution to the customer experience

No unnecessary customer contact, but valuable customer contact. That is what we stand for and what we work hard on every day with our clients.

Good customer contact, optimal processes and positive customer experience

With these services, we help you with just really good customer service

Outsource customer service

Carefree great customer service? Multilingual, multichannel and mega flexible customer service? We arrange it for you. Grow and your customer service grows with you. Even internationally!

Optimising customer service

We help you improve your customer service. Customer-centric processes. Less unnecessary and more valuable customer contact + better customer experience. We help you with that!

Optimising customer experience

How do your customers experience your services? Can you better tune your customer experience or your customers' needs? We make it transparent and help you improve the customer experience!