Free: Customer contact strategy sample PDF

Free: Customer contact strategy example

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Download Free: Customer contact strategy example

We often get questions about what exactly a customer contact strategy is. We have written a blog about that: What is a customer contact strategy and why is it important.

Yet companies often struggle with creating a customer contact strategy. Therefore, we have created a kind of basic Customer Contact Strategy example based on some general principles. We make these available free of charge. Simply because we believe in good customer contact and want to help any company that is serious about it.

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Get your free Customer Contact Strategy sample PDF here. Use it as a basis or for inspiration.

Why Spangenberg Group

Spangenberg Group?

SpangenbergGroup has now been a customer service specialist for over 25 years. We have extensive experience in setting up, managing and improving customer service organisations and departments.

We are passionate about optimising the customer experience where we believe customer contact plays a central role. It's very easy, make sure you design your business processes so that customers don't need to contact you if that conversation has no value! On the other hand, make sure you design your customer service so that if a customer contacts you, that that contact moment in itself makes a positive contribution to the customer experience.

No unnecessary customer contact, but valuable customer contact. That is what we stand for and what we work hard on every day with our clients.

Hoe doe je dat een klantcontactstrategie?

Een klantcontactstrategie hoeft niet complex te zijn

SpangenbergGroep is dé partner voor organisaties die klantcontact strategisch willen inzetten. Als onafhankelijk adviesbureau ondersteunen wij u met het formuleren van een doordachte klantcontactstrategie, het optimaliseren van processen en het professionaliseren van uw klantenservice. Met ervaren consultants bieden we praktisch advies, procesoptimalisatie (proces-optimalisatie), trainingen (training-ontwikkeling) en interim-management (interim-management). Klanten waarderen onze resultaatgerichte en persoonlijke aanpak, bewezen in talloze klantverhalen. Wilt u uw klantcontact naar een hoger niveau tillen? Neem vrijblijvend contact met ons op. SpangenbergGroep – voor wie klantcontact telt.