Gratis Whitepaper klantgerichtheid!

We hebben een White paper geschreven over klantgerichtheid. We hebben daarin onze praktijk ervaringen en ook een beetje onze mening natuurlijk meegenomen. We kijken onder andere naar het verschil tussen klantvriendelijkheid en klantgerichtheid en proberen aan de hand van een aantal voorbeeld duidelijk te maken wat klantgerichtheid dan in de praktijk is.

Met onderstaand formulier kun je jouw gratis White paper aanvragen. We sturen je hem dan via de mail. Veel lees plezier!

About SpangenbergGroup

Multichannel én Meertalige klantenservice voor webshops, MKB of Multinational! Gewoon goede klantenservice door uitbesteden aan dé klantenservice specialisten!

Customer contact. Something that every organization, webshop or institution has to deal with. Customer contact has always been important, but in recent years it has played an increasingly important role setting you apart from your competition. Wil jij net dat stapje extra zetten?

Hoe zit het met jouw customer experience, customer-friendliness and customer focus? Wij begrijpen dat niet iedere organisatie in staat is haar customer service optimaal en efficiënt te organiseren. Hoe zorg je ervoor dat je bereikbaarheid voldoet aan de wensen van jouw klanten? Wil je met jouw bedrijf de grens over, maar spreek je de taal niet?

Dit zijn zomaar twee voorbeelden waarbij outsource customer service interessant kan zijn. Wij geloven in het leveren van maatwerk en gaan graag samen met jou op zoek naar een oplossing of dienst die past bij jouw organisatie. Start up of grote multinational? Met ruim 20 jaar ervaring op zak, zorgen wij voor toegevoegde waarde aan jouw klantcontact. Benieuwd of we ook jou kunnen helpen met gewoon goed klantcontact? Ook jouw outsource customer service? Neem eens Just get in touch with us! met ons op, vinden we leuk!

What our customers say about our services

 5/5

As a start-up, we were looking for a scalable solution for our international customer service. We then started a partnership with SpangenbergGroep. In the years that followed, we grew rapidly and SpangenbergGroep ensured that our customer service grew nicely along with us. From a few hundred interactions per month to a few hundred interactions per day across all possible channels. In particular, its flexibility and ability to completely unburden us have enabled us to grow from start-up to multinational.

"Our collaboration has now been running for almost 2 years and I must say it has exceeded my expectations. It is always difficult to convey product content knowledge remotely and this has also forced us to look at our own documentation and training courses. Working together has taught us, at least me, that it is unnecessary and actually undesirable to transfer all knowledge in this way. For instance, we now have comprehensive lists and work instructions, where before we built on the individual knowledge of our own team. Why go it alone when we know more together? In other words, why do it the hard way when it can be done together."

In our peak season, we had to deal with a large increase in customer inquiries. Since we operate in almost all European countries, this was a challenge. We started looking for a partner who could support us in Dutch, Spanish, Italian, German, French and English. In addition, we wanted support on telephony, e-mail, chat and ticketing. In the end, we chose SpangenbergGroep. We have now been working with them for 5 years. In the high season we need a lot of staff and in the low season a lot less.

We have our own internal call center where we handle much of our customer service inquiries ourselves. SpangenbergGroup is a flexible shell for us. We have a permanent staff and SpangenbergGroup's team supports us when it's busy. In this way, we avoid a queue for our customers. The employees of SpangenbergGroep carry out almost all tasks, which means that they fully participate as the first line. This gives us the flexibility to be easily accessible even when we are busy.

With our webshop, we wanted to expand into Germany. We ourselves did not have any German-speaking employees who could answer customer service questions. SpangenbergGroup is now helping us with German customer service so that we can simply provide good accessibility for our German customers as well.

Gratis Whitepaper klantgerichtheid!

About SpangenbergGroup

Multilangual

Multichannel

100% care free

Over 20 years of experience

Quality staff

Successful together

What our customers say about our services

Spangenberg Group

Klantenservice

Outsource Customer Service