SpangenbergGroup has now been a customer service specialist for over 25 years. We have extensive experience in setting up, managing and improving customer service organisations and departments. 

We are passionate about optimising the customer experience where we believe customer contact plays a central role. It's very easy, make sure you design your business processes so that customers don't need to contact you if that conversation has no value! On the other hand, make sure you design your customer service so that if a customer contacts you, that that contact moment in itself makes a positive contribution to the customer experience. 

No unnecessary customer contact, but valuable customer contact. That is what we stand for and what we work hard on every day with our clients.