Inbound outbound call center

The inbound/ Outbound call center is responsible for all inbound and outbound customer contacts. This can be sales, after sales, customer service, complaint handling, etc. The call center is therefore an important part of the organization in both the commercial and customer experience areas. is the specialist when it comes to et inbound/outbound call center with over 35 years of experience in customer contact!

Customer service outsourcing | External call center

Call center hiring?

Setting up and running an inbound/outbound call center properly yourself is difficult. It requires a lot of experience in streamlining customer contact. Both inbound (inbound) and outbound (outbound) customer contact is fairly complex. Things like training, systems and scheduling all come into play.

Therefore, you can also hire an inbound/ outbound call center and (partially) transfer your customer contacts there. outsource. An inbound/ outbound call center often has a lot of experience, all the systems, the people and the organization to then be able to help you quickly. By hiring a specialized company you have the advantages but not the burdens of a professional inbound/ outbound call center!

We can help!

What our customers say about our services


How does outsourcing work?

We like to tell you that by first listening to you carefully. Then we look at what we can do and whether we have a good match in that. Do we have that? Then we go a step further and have the following tools that we can use to shape the perfect customer service:


We can help!


    Customer service outsourcing | External call center


    More than eight languages, now that's multilingual!

    Customer centric


    We support all relevant channels.

    Customer service outsourcing | External call center

    Completely carefree

    From start to finish well taken care of customer service

    what is customer experience

    Over 20 years of experience

    Just a lot of experience with (optimizing) customer contact

    retain customers

    Quality staff

    Real heroes work every day to optimize the customer experience.

    Customer service outsourcing pitfalls

    Successful together

    Focus on the long term and constantly working on partnerships

    Customer service consultants

    Customer service marketing: customer service as a marketing tool

    Customer service martketing: Customer service as a powerful marketing tool Customer service is not part of the traditional marketing mix. The question is at all in which...
    Ultimate customer experience, customer service improvement and outsourcing

    Customer service outsourcing also for low volumes!

    Customer service outsourcing also for low volumes! We previously wrote a blog about the benefits of outsourcing customer service (read it here). In...
    Customer service outsourcing: The benefits

    Customer service outsourcing: The benefits

    Customer service outsourcing: The Benefits In this blog on Customer Service Outsourcing: The Benefits, we discuss the benefits of outsourcing customer...