Inbound outbound call center
The inbound/ Outbound call center is responsible for all inbound and outbound customer contacts. This can be sales, after sales, customer service, complaint handling, etc. The call center is therefore an important part of the organization in both the commercial and customer experience areas.
SpangenbergGroep.nl is the specialist when it comes to et inbound/outbound call center with over 35 years of experience in customer contact!
Call center hiring?
Setting up and running an inbound/outbound call center properly yourself is difficult. It requires a lot of experience in streamlining customer contact. Both inbound (inbound) and outbound (outbound) customer contact is fairly complex. Things like training, systems and scheduling all come into play.
Therefore, you can also hire an inbound/ outbound call center and (partially) transfer your customer contacts there. outsource. An inbound/ outbound call center often has a lot of experience, all the systems, the people and the organization to then be able to help you quickly. By hiring a specialized company you have the advantages but not the burdens of a professional inbound/ outbound call center!
We can help!
What our customers say about our services
How does outsourcing work?
We like to tell you that by first listening to you carefully. Then we look at what we can do and whether we have a good match in that. Do we have that? Then we go a step further and have the following tools that we can use to shape the perfect customer service: