Inbound outbound call center

The inbound/ Outbound call center is responsible for all inbound and outbound customer contacts. This can be sales, after sales, customer service, complaint handling, etc. The call center is therefore an important part of the organization in both the commercial and customer experience areas.

SpangenbergGroep.nl is the specialist when it comes to et inbound/outbound call center with over 35 years of experience in customer contact!

Call center hiring?

Setting up and running an inbound/outbound call center properly yourself is difficult. It requires a lot of experience in streamlining customer contact. Both inbound (inbound) and outbound (outbound) customer contact is fairly complex. Things like training, systems and scheduling all come into play.

Therefore, you can also hire an inbound/ outbound call center and (partially) transfer your customer contacts there. outsource. An inbound/ outbound call center often has a lot of experience, all the systems, the people and the organization to then be able to help you quickly. By hiring a specialized company you have the advantages but not the burdens of a professional inbound/ outbound call center!

We can help!

We are very good at it. Call center is our core business!
The economies of scale of a well-run call center
Over 25 years of experience optimizing customer service
Multilingual, multichannel and fully outsourced
Flexibility greater flexible teams
Having the benefits but not the burdens of just good customer service!

What our customers say about our services

 5/5

As a start-up, we were looking for a scalable solution for our international customer service. We then started a partnership with SpangenbergGroep. In the years that followed, we grew rapidly and SpangenbergGroep ensured that our customer service grew nicely along with us. From a few hundred interactions per month to a few hundred interactions per day across all possible channels. In particular, its flexibility and ability to completely unburden us have enabled us to grow from start-up to multinational.

"Our collaboration has now been running for almost 2 years and I must say it has exceeded my expectations. It is always difficult to convey product content knowledge remotely and this has also forced us to look at our own documentation and training courses. Working together has taught us, at least me, that it is unnecessary and actually undesirable to transfer all knowledge in this way. For instance, we now have comprehensive lists and work instructions, where before we built on the individual knowledge of our own team. Why go it alone when we know more together? In other words, why do it the hard way when it can be done together."

In our peak season, we had to deal with a large increase in customer inquiries. Since we operate in almost all European countries, this was a challenge. We started looking for a partner who could support us in Dutch, Spanish, Italian, German, French and English. In addition, we wanted support on telephony, e-mail, chat and ticketing. In the end, we chose SpangenbergGroep. We have now been working with them for 5 years. In the high season we need a lot of staff and in the low season a lot less.

We have our own internal call center where we handle much of our customer service inquiries ourselves. SpangenbergGroup is a flexible shell for us. We have a permanent staff and SpangenbergGroup's team supports us when it's busy. In this way, we avoid a queue for our customers. The employees of SpangenbergGroep carry out almost all tasks, which means that they fully participate as the first line. This gives us the flexibility to be easily accessible even when we are busy.

With our webshop, we wanted to expand into Germany. We ourselves did not have any German-speaking employees who could answer customer service questions. SpangenbergGroup is now helping us with German customer service so that we can simply provide good accessibility for our German customers as well.

How does outsourcing work?

We like to tell you that by first listening to you carefully. Then we look at what we can do and whether we have a good match in that. Do we have that? Then we go a step further and have the following tools that we can use to shape the perfect customer service:

We can help!

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Inbound outbound call center

Call center hiring?

We can help!

What our customers say about our services

How does outsourcing work?

We can help!

Multilangual

Multichannel

Completely carefree

Over 20 years of experience

Quality staff

Successful together

Customer service marketing: customer service as a marketing tool

Customer service outsourcing also for low volumes!

Customer service outsourcing: The benefits

Spangenberg Group

Klantenservice

Outsource Customer Service