Externe klantenservice, ook wel bekend als uitbestede klantenservice, is een bedrijfspraktijk waarbij organisaties hun klantgerichte activiteiten, zoals klantenservice uitbesteden aan gespecialiseerde dienstverleners. Deze benadering biedt verschillende voordelen en wordt steeds vaker gebruikt door allerlei verschillende bedrijven.
Een belangrijk voordeel van externe klantenservice is kostenbesparing. Bedrijven kunnen hun operationele uitgaven verminderen door géén eigen klantenserviceteams en infrastructuur te onderhouden. Externe serviceproviders kunnen de klantenservice vaak beter én goedkoper verzorgen. Daarvoor hoeven ze niet in lage lonen landen te zitten. Schaalvoordelen brengen automatisch lagere kosten met zich mee.
SpangenbergGroup has been the customer service specialist for more than 25 years. But why outsource your customer service to us?
We offer a unique combination of services to our clients. On the one hand, we completely take care of customer service worries, while on the other hand we actively contribute to the continuous improvement of services to your customers.
Besides managing our own customer service organisation, we also support with customer service optimisation projects. With these projects, we focus on improving customer service and related departments. This is what makes us truly unique. We not only provide customer service, but we keep improving it continuously!
Get in touch with us! We are happy to take a look. You can also use our online quotation tool. Then we immediately have all the info we need to make a customised quote for you. You can find it here
The cost depend on all kinds of variables such as languages, channels and opening hours. We can bill by the hour or by interaction. Just really great customer service remains customised for us.
We are happy to look at a suitable solution in each specific situation. The cost of our services is often lower than the cost of in-house customer service. Especially considering the high degree of flexibility and the options we offer.
Based on a short introductory meeting, we can determine which solution is appropriate in your case and what the cost would be. You already have customer service support for a few hundred euros a month!
Read here a more comprehensive blog on the cost of outsourcing customer service
Ask for your tailor-made offer to. You will then have it in your mailbox within 48 hours!