Good customer service (read here what we mean by that) is a valuable marketing tool. Handling customer contacts effectively, efficiently and professionally is still quite difficult. Outsourcing customer service is the solution! With outsourcing, you place (part of) a business process with a party that specialises in it. Find out how here. Customer service in this case. We simply provide hassle-free very good customer service that adds value to your customer experience!
Always the right solution for your customer service issues. Multilingual, multichannel and mega flexible.
Lukt het niet (altijd) om de klanten te woord te staan zoals je het graag zou willen? Wij kunnen je helpen met klantenservice uitbesteden. We hebben verschillende manieren waarop we je kunnen ondersteunen. Centraal staan de behoeften van onze opdrachtgevers. De klantenservice die jij wilt voor jouw klanten zonder zorgen? Wij kunnen dat voor je realiseren! Met de klantenservice uitbesteden naar SpangenbergGroep heb je gewoon hele goede klantenservice.
Volledige internationale, meertalige klantenservice onder 1 dak! NL, DE, FR en EN standaard! Internationaal ondernemen zonder zorgen. Wel zo makkelijk!
Alle relevante contact kanalen ondersteunen we. Call, mail, chat, socials, ticketing etc. Volledig ontzorgd én flexibel! Alles onder 1 dak. Wel zo handig en klantvriendelijk!
Your own customer-service team but remotely. Flexible and experienced. Carefree very good customer service!
A permanent team with several employees. Good customer service and flexible also for small businesses or when it is quiet!
High-quality contact moments. Process optimisation and continuous improvement. That is what we stand for.
Always the right staffing. Even in high season or low season just easily accessible customer service! Very convenient.
Klantenservice uitbesteden heeft een aantal voordelen. Met name hogere mate van flexibiliteit en schaalbaarheid, groot aantal mogelijkheden in combinatie met heldere, lagere kosten worden door onze klanten als voordelen gezien!
We have written a blog listing all the advantages of outsourcing.
Scale up, scale down, additional languages or extended opening hours. With outsourcing, you get a mega flexible customer service!
With our customer service, you ensure higher customer satisfaction. We help you tailor your services to your customers!
Experience and economies of scale reduce customer service costs. More options at lower costs!
Valuable contact moments, good accessibility and distinctive customer service without worries!
SpangenbergGroup has been the customer service specialist for more than 25 years. But why outsource your customer service to us?
We offer a unique combination of services to our clients. On the one hand, we completely take care of customer service worries, while on the other hand we actively contribute to the continuous improvement of services to your customers.
Besides managing our own customer service organisation, we also support with customer service optimisation projects. With these projects, we focus on improving customer service and related departments. This is what makes us truly unique. We not only provide customer service, but we keep improving it continuously!
Every customer service department is different. The challenges of each customer service department are also different. Therefore, when outsourcing customer service, it is important to have enough options to adapt the way of outsourcing to the situation. We have several options for this
Not every organisation has its own customer service department. Then it may be to outsource full customer service. We have a fully equipped customer service department with the right people, systems and knowledge. This way, you can provide very good customer service without your own internal customer service department. Flexible, multilingual and multichannel!
Organisations with their own customer service are not always able to provide the service they want. We can solve that with partial outsourcing. For example, as a flexible shell, overflow or at certain times. We can also, for example, support language areas that are difficult or impossible to support internally. We take on what cannot be done internally (for a while)!
Besides full or partial outsourcing, we offer customised customer contact solutions. These can range from temporary support to outbound campaigns and surveys. We will gladly take up your customer contact challenges for you and are experienced in all aspects of customer contact. Challenge us with your issues!
The biggest advantages of outsourcing customer service are economies of scale, greater flexibility, expertise and cost savings. We have written a comprehensive blog detailing all the benefits. You can read those here.
For every company, the benefits are different because the challenges for every customer service organisation are also different. We provide tailor-made services so we are happy to look at the challenges and how we can add value to them with our services. You can always contact contact us with your specific questions or challenges. Maybe we can help you!
There are several ways to outsource customer service. Which one fits best depends on factors such as volumes, channels, complexity and languages. It can be full or partial outsourcing. In doing so, we typically work in three different ways:
More on how outsourcing works read here!
Curious about what options are available? Please visit contact on, we will be happy to discuss the possibilities!
Fast! Usually already within 2 weeks. Of course, this depends a bit on the complexity and quantity. We can generally get basic support in place quickly. We are pragmatic and prefer to look at possibilities and solutions.
The cost of outsourcing customer service depends heavily on variables such as numbers, opening hours, channels, service levels, languages and complexity. It also depends on the form chosen, blended, dedicated or hybrid. On our rates page guide prices are listed.
We have also written a comprehensive blog on the cost of outsourcing customer service. You can read those here.
Any questions about what the cost would be in your specific situation, we will be happy to discuss! Please take contact with us!
Yes you can. We work for almost all our clients on their own systems. We therefore have experience with the most common systems. That makes it so easy to work together. Of course, we also have our own contact centre system. This allows us to handle customer contacts effectively and efficiently. A combination of working on our system and our clients' systems is also possible.
We want our services to fit seamlessly with internal departments. We therefore adapt our way of working as much as possible to the situation. That's easy.
Because we provide customer service for all kinds of different companies, we always have enough staff available to scale up quickly. We can often provide additional staffing on the same day. Our services can be of great value in case of highly fluctuating numbers. We can also help with the right staffing at the right time during high and low seasons.
We have written an interesting blog on how to deal with peaks and troughs in customer service. Read it here!
Get in touch with us! We are happy to take a look. You can also use our online quotation tool. Then we immediately have all the info we need to make a customised quote for you. You can find it here
The cost depend on all kinds of variables such as languages, channels and opening hours. We can bill by the hour or by interaction. Just really great customer service remains customised for us.
We are happy to look at a suitable solution in each specific situation. The cost of our services is often lower than the cost of in-house customer service. Especially considering the high degree of flexibility and the options we offer.
Based on a short introductory meeting, we can determine which solution is appropriate in your case and what the cost would be. You already have customer service support for a few hundred euros a month!
Read here a more comprehensive blog on the cost of outsourcing customer service
Ask for your tailor-made offer to. You will then have it in your mailbox within 48 hours!
SpangenbergGroup.nl
Specialists in customer contact
Randwycksingel 20 (C03)
6229 EE Maastricht
T: +31 (0) 85 8884661
Info@spangenbergGroep.nl
Wondering if we can help you with just good customer contact? Also your outsource customer service? Take contact with us!
