Outsource customer service

Just really good customer service?

SpangenbergGroup.co.uk. Outsource customer service | Optimise customer service | Improve customer contact

Worried about your customer service?

Good customer service (read here what we mean by that) is a valuable marketing tool. Handling customer contacts effectively, efficiently and professionally is still quite difficult. Outsourcing customer service is the solution! With outsourcing, you place (part of) a business process with a party that specialises in it. Find out how here. Customer service in this case. We simply provide hassle-free very good customer service that adds value to your customer experience!

SpangenbergGroup offers flexible customer service solutions based on customisation. Always the right solution for your customer service issues. Multilingual, multichannel and mega flexible. 

Outsource customer service at SpangenbergGroup

Don't (always) manage to speak to customers the way you would like? We can help you just really good customer service. We have several ways we can support you. The needs of our clients are central. The customer service you want for your customers without worries? We can make that happen for you! With customer service outsourcing to SpangenbergGroup, you simply have very good customer service.

Multilingual phone service

Multilingual

Full international, multilingual customer service under 1 roof! NL, DE, FR and EN as standard! International business without worries.

Telephone service: reachability on relevant channels

Multichannel

All relevant contact channels we support. Call, mail, chat, socials, ticketing, etc. Completely unburdened and flexible! Everything under one roof. How convenient!

Telephone service with personal attention

Dedicated

Your own customer-service team but remotely. Flexible and experienced. Carefree very good customer service!

Telephone service: reachability on relevant channels

Blended

A permanent team with several employees. Great customer service also for small businesses or when things are quiet!

Phone service with the best quality

Top quality

We stand for high quality in customer contact. High-quality and valuable contact with (potential) customers

Telephone service: wide and flexible opening hours

Mega flexible

Always the right staffing. Especially when it is extremely busy or quiet, customer service is always easily accessible! Very convenient.

Lower costs and higher flexibility

Outsourcing customer service has a number of advantages. In particular, higher levels of flexibility and scalability, large number of options combined with clear, lower costs are seen as advantages by our customers!

We have written a blog listing all the advantages of outsourcing.

Flexibility

Scale up, scale down, additional languages or extended opening hours. With outsourcing, you get a mega flexible customer service!

Customers satisfied

With our customer service, you ensure higher customer satisfaction. We help you tailor your services to your customers!

Lower costs

Experience and economies of scale reduce customer service costs. More options at lower costs!

Interaction

Valuable contact moments, good accessibility and distinctive customer service without worries!

Why Spangenberg Group

Spangenberg Group?

SpangenbergGroup has been the customer service specialist for more than 25 years. But why outsource your customer service to us?

We offer a unique combination of services to our clients. On the one hand, we completely take care of customer service worries, while on the other hand we actively contribute to the continuous improvement of services to your customers.

Besides managing our own customer service organisation, we also support with customer service optimisation projects. With these projects, we focus on improving customer service and related departments. This is what makes us truly unique. We not only provide customer service, but we keep improving it continuously!

Outsource customer service, what options are available?

Outsource customer service, always a suitable solution

Every customer service department is different. The challenges of each customer service department are also different. Therefore, when outsourcing customer service, it is important to have enough options to adapt the way of outsourcing to the situation. We have several options for this

Fully outsource customer service

Outsource complete customer service

Not every organisation has its own customer service department. Then it may be to outsource full customer service. We have a fully equipped customer service department with the right people, systems and knowledge. This way, you can provide very good customer service without your own internal customer service department. Flexible, multilingual and multichannel!

Partially outsource customer service

Outsourcing partial customer service

Organisations with their own customer service are not always able to provide the service they want. We can solve that with partial outsourcing. For example, as a flexible shell, overflow or at certain times. We can also, for example, support language areas that are difficult or impossible to support internally. We take on what cannot be done internally (for a while)!

Customer service outsourcing made-to-measure

Customer service outsourcing made-to-measure

Besides full or partial outsourcing, we offer customised customer contact solutions. These can range from temporary support to outbound campaigns and surveys. We will gladly take up your customer contact challenges for you and are experienced in all aspects of customer contact. Challenge us with your issues!

Direct contact?

Get in touch with us! We are happy to take a look. You can also use our online quotation tool. Then we immediately have all the info we need to make a customised quote for you. You can find it here

Outsource customer service: What does it cost?

The cost depend on all kinds of variables such as languages, channels and opening hours. We can bill by the hour or by interaction. Just really great customer service remains customised for us.

We are happy to look at a suitable solution in each specific situation. The cost of our services is often lower than the cost of in-house customer service. Especially considering the high degree of flexibility and the options we offer.

Based on a short introductory meeting, we can determine which solution is appropriate in your case and what the cost would be. You already have customer service support for a few hundred euros a month!

Read here a more comprehensive blog on the cost of outsourcing customer service

Ask for your tailor-made offer to. You will then have it in your mailbox within 48 hours!