Your privacy is of great importance to Spangenberg B.V.. We therefore comply with the relevant laws and regulations on privacy, including the General Data Protection Regulation (further: AVG). This means that we:

• Clearly define our purposes, before we process your personal data, through this privacy notice;
• Storing as little personal data as possible and only the data necessary for our purposes;
• Explicitly asking permission for processing your personal data, should consent be required;
• Take necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us;
• Respecting your rights, such as the right to inspect, correct or delete your personal data processed with us.

Your data is safe with us and we will always use it properly. In this privacy statement, we explain what we at the company Spangenberg B.V. do with information we learn about you.

If you have any questions or want to know exactly what we track about you, please contact Spangenberg B.V.

Your account
Certain parts of our company require you to register first. You must then provide information about yourself and choose a user name. We use this to create an account, which you can log into using that user name and a password of your choice.
For this, we use your:

• Contact details
• Phone number
• Billing address
• Email address
• Payment details

We do this based on your consent. We keep this information until you cancel the account. We keep this information so that you do not have to fill it in again and again at the company and so that we can contact you more easily if necessary. You can edit information through your account whenever you want.

Order processing
When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this purpose we use your:

• Contact details
• Phone number
• Billing address
• Email address
• Payment details

We do this on the basis of your consent. We keep this information until your order is completed. We keep certain customer data for longer in connection with the statutory tax retention obligation.

Sending of newsletters
We have a newsletter and you will automatically be added to the list of subscribers. In the newsletter, you will read news, tips and information about our products and services. We use your:

• Contact details
• Phone number
• Billing address
• Email address

We do this on the basis of your consent. We keep this information, until you cancel the subscription.

The newsletter is sent by mail monthly. The contents of the newsletter include the following:

You can unsubscribe from the newsletter at any time. Every newsletter contains an unsubscribe link.

Portal access
Our portal gives you access to a management environment where you can set up, specify and change things for the company yourself. We keep track of what you have done and when, so there is proof of that. We use your:

• Contact details
• Phone number
• Billing address
• Email address
• Payment details

We do this on the basis of your consent. We keep this information, until the end of the service to you.

Take out a subscription
You can take out a paid subscription with our company Spangenberg B.V., where we use your personal data to handle payment. For this we use your:

• Contact details
• Phone number
• Billing address
• Email address
• Payment details

We do this on the basis of your consent. We keep this information until you cancel the subscription. We keep certain customer data for longer in connection with the statutory tax retention obligation.

Contact form
The contact form allows you to ask us questions or make requests. We use your:

• Contact details
• Phone number
• Email address

We do this based on your consent. We keep this information until we are sure you are satisfied with our response.

Statistics and profiling
We keep statistics on the use of our company, but this is done anonymously at all times. We use these statistics to improve our company in order to only display relevant information, for example. We may combine your personal data to find out more about you. Naturally, we will respect your privacy at all times. If you do not want this, you can always inform us. We will use your:

• Contact details
• Email address
• IP address

We do this based on your consent. We keep this information, for six weeks. We use your:

We store this information,.

Advertising
We would like to send you advertising about offers and new products or services. We do this:

• By e-mail
• Via social media
• By phone

You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also do this via your account. You can also do this via the portal.

Disclosure to other companies or institutions
With the exception of the parties required to provide the services mentioned above, we do not under any circumstances give your personal data to other companies or institutions, except if we are required to do so by law (e.g. if the police demand it in case of suspected crime).

Statistics
We keep statistics on the usage of our business, but this data is always anonymised .

Our company includes social media buttons. With these, the operators of these services collect your personal data.

Cookies
Our company uses cookies. Cookies are small files where we can store information so that you don't have to keep entering it. But they also allow us to see that you are visiting us again.

You can disable the setting of cookies via your browser, but some things about our company will then no longer work properly.

We have reached agreements with other companies that place cookies. Nevertheless, we do not have full control over what they themselves do with the cookies. So please also read their privacy statements.

Security
Personal data security is very important to us. We ensure that your data is properly secured with us. We constantly update security and pay close attention to what can go wrong.

Changes to this privacy statement
When our company changes, we naturally have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to communicate changes to you.

Your rights
If you have any questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below.

You have the following rights:

• Get an explanation of what personal data we have and what we do with it;
• Insight into the exact personal data we hold;
• Getting errors corrected;
• Having outdated personal data deleted;
• Having personal data transferred to another party;
• Withdrawal of consent;
• Limit a particular processing;
• Object to a particular use.

Please ensure that you always clearly indicate who you are, so that we can be sure we do not edit or delete data of the wrong person.

We will in principle comply with your request within one month. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will inform you in good time.

Filing a complaint
If you would like to make a complaint about the use of your personal data, please email info@spangenberggroep.nl. We will address any complaint internally and communicate this further with you.

If you feel we are not helping you in the right way, you have the right to lodge a complaint with the regulator. This is called the Personal Data Authority.

Contact details
Spangenberg B.V.
Randwycksingel 20C 03
6229 EE Maastricht
Email address: info@spangenberggroep.nl
Phone: 085 888 4661

Chamber of Commerce number: 14069099