We need colleagues, not just any colleagues but those really good ones. Those colleagues that everyone says:"wow, who is that!?
We are looking for someone who personally enjoys being helped well on the phone. You call with a problem or question and BAM, that employee gets it. He/she is clear, makes you feel good and is friendly. Someone who has a knack for making every conversation a party. Someone like that, you know? If you already recognize yourself (or someone you know) in this, be sure to read on. We just might be a good match.
Where do you end up?
At SpangenbergGroup (never heard of it, just Googling). We have all kinds of clients that we help with their customer service. Usually companies hire us because we're just pretty good at doing customer service. We're not that big, but very cozy. The atmosphere is informal and because we are a family business, the dynamics are often just a little *different* (*read whole) than at larger companies.
Our contact center is run by brother and sister Floris and Clair Spangenberg, aka the bosses. They are supported by the operations boss who in turn directs the team leaders; they are called our project bosses. That sounds like a lot of bosses, but at our headquarters in Maastricht you notice the short lines of communication and informal atmosphere within our team. Our open door policy is much appreciated. But now you're thinking, what do my future colleagues think about this? They will gladly tell you themselves!
'I have now been working at SpangenbergGroup for 1.5 years and am enjoying myself. Things are really different here than in any other random call center. My project boss is very easy to deal with, but I know I can walk into the operations boss' office with the same ease. And even with the management, the door is always open. It is a family company and you really feel that. Everyone is left in their own right. In addition, the cup-a-soup, the office fruit, the candy and chocolate and ample coffee choices are appreciated by many of us. All free by the way! Ow, and the paid break that I haven't had before either. I won't be leaving here for a while!
You don't have to fly down the aisles in a cape or flex your muscles in a cool pose to be that real hero for us. Do what you do best, be open to learning and feel responsible for the clients of the project you work for. You will join a company with enthusiasts who are working every day to help out that customer in need.
You've been triggered, otherwise you wouldn't have gotten to this bit of text. So we'd like to tell you a little more about the client we need you for. This one is in the world of swimming pools. Whaaat? Yep, swimming pools! Especially during the sunny periods you can't imagine swimming pools, Jacuzzis, heat pumps and inflatable figures out of the gardens. You probably know someone who sets up a pool during the spring or summer and enjoys it the whole period. Chances are it was bought from our client. And of course sometimes a customer wants advice about it, or something breaks down, or someone wants to order the whole bubs but has no idea where to start and what is needed. Well, so it's you! You are the one who can help this customer through the whole process of ordering and installing stuff. Do you have to be technical to do that? No way! Everything is laid out and described in clear documentation.
It is an ideal project to make some good money during the summer peak. Chances are the summer will otherwise only cost you money 😉 . And last but not least, your working hours are between 9 a.m. - 6 p.m. on weekdays. So no weekends and evenings!
- Are an enthusiastic tackler;
- Masters the Dutch language perfectly;
- Are available for 24 to 32 hours per week;
- You are flexible within standard office hours;
- Bent preferably also mastered the German language;
- Preferably have about 1 year of customer contact experience (preferred). This can also feel free to be hospitality or other service profession.
- A fun workplace with passionate colleagues and a dynamic team;
- A workplace on the outskirts of Maastricht-Centre;
- Internal training on the job, paid of course;
- Paid break;
- Plenty of knack, depending on your age and work experience;
- Flexible work schedule;
- Free fruit, chocolate, cup-a-soup, coffee and ice cream in the summer!