Services

Our services

our mission?

Just very good customer service...

No nonsense just working wholeheartedly to continuously improve customer service. By providing complete customer service for our clients or helping our clients improve their own customer service.

Do you have customer service issues? Are you unable to really get your customer service right? Do you want to grow internationally but cannot get multilingual customer service right?

No worries, contact us. We are happy to help you with our vast experience in customer service and customer experience

Good customer contact, optimal processes and positive customer experience

With these services, we help you with just really good customer service

Outsource customer service

Carefree great customer service? Multilingual, multichannel and mega flexible customer service? We arrange it for you. Grow and your customer service grows with you. Even internationally!

Optimising customer service

We help you improve your customer service. Customer-centric processes. Less unnecessary and more valuable customer contact + better customer experience. We help you with that!

Optimising customer experience

How do your customers experience your services? Can you better tune your customer experience or your customers' needs? We make it transparent and help you improve the customer experience!

Free Quickscan

Sometimes it's useful to have someone to take a look with you, someone with years of experience who takes a fresh look at your customer service. SpangenbergGroep's Customer Service QuickScan gives you insight into how your customer service is functioning and where you can start optimising it.

We analyse the main themes and bottlenecks within each customer service area, as well as specific themes related to your business. The aim of the QuickScan is to identify the gap between the desired situation and the current situation. After mapping, we provide advice on the steps to be taken to achieve the desired situation