Carefree good scalable customer service?
Your customer service taken care of by professionals? We take care of your customer service completely the way you want. Multilingual? Multi-channel? Extended opening hours? No problem. We provide your customer service the way you want it and your customers expect it.
Why outsource your customer service? Read it here
Setting up customer service is a challenge. Making a customer service department function effectively, efficiently and professionally is even more so. Good customer contact adds value to the customer experience. That's why it's important to have customer service in order!
Improving customer service sometimes requires insights from experts. We can help with this. Understanding how customer service is performing and where opportunities for improvement exist. Improvement opportunities in internal process improvements but also to seamlessly connect customer service to customer needs. Less waste and more valuable customer contact.
Sometimes it's helpful to have someone looking in. Someone with years of experience who takes a fresh look at your customer service. SpangenbergGroep's Customer Service QuickScan gives you insight into the functioning of your customer service. We look at the main themes and bottlenecks within each customer service but also at company-specific themes. The goal of the QuickScan is to map the delta between the desired and current situation.
Multilangual
More than eight languages, now that's multilingual!
Multichannel
We support all relevant channels.
Completely carefree
From start to finish well taken care of customer service
Over 20 years of experience
Just a lot of experience with (optimizing) customer contact
Quality staff
Real heroes work every day to optimize the customer experience.
Successful together
Focus on the long term and constantly working on partnerships
