Services

Our services

our mission?

Just very good customer service...

No nonsense just working wholeheartedly to continuously improve customer service. By providing complete customer service for our clients or helping our clients improve their own customer service.

Do you have customer service issues? Are you unable to really get your customer service right? Do you want to grow internationally but cannot get multilingual customer service right?

No worries, contact us. We are happy to help you with our vast experience in customer service and customer experience

Good customer contact, optimal processes and positive customer experience

With these services, we help you with just really good customer service

Outsource customer service

Zorgeloos goede klantenservice? Meertalige, multichannel en mega flexibele klantenservice? Wij regelen het voor je. Groeien en je klantenservice groeit met je mee. Ook internationaal! Ook ideaal bij hoogseizoenen of sterke pieken/dalen!

Improve customer service

Wij helpen jou met het verbeteren van je klantenservice. Klantgerichte processen. Minder onnodig en meer waardevol klantcontact + betere klantbeleving. Wij helpen je daar mee! Da basis op orde en constant werken aan verbetering!

Optimising customer experience

Hoe ervaren jouw klanten jouw dienstverlening? Kun je je klantbeleving beter afstemmen of de behoeften van je klanten? Wij maken het inzichtelijk en helpen je met het verbeteren van de klantbeleving! Klantgerichte processen en onderscheidende klantbeleving!

Free Quickscan

Sometimes it's useful to have someone to take a look with you, someone with years of experience who takes a fresh look at your customer service. SpangenbergGroep's Customer Service QuickScan gives you insight into how your customer service is functioning and where you can start optimising it.

We analyse the main themes and bottlenecks within each customer service area, as well as specific themes related to your business. The aim of the QuickScan is to identify the gap between the desired situation and the current situation. After mapping, we provide advice on the steps to be taken to achieve the desired situation