Being reachable by phone is not always easy to achieve. Your customers expect you to be available and preferably at times when they want to contact you.
We can help you achieve that good accessibility. Just good accessibility and phone service without worries.
By the way, we also support all other channels such as mail, chat and social media. Possibly even multilingual! More than just simple phone service. We offer a total solution for accessibility and customer service.
Carefree easy access to your customers is what SpangenbergGroup can offer. From simple telephone service to full multilingual and multichannel customer service. From 10 to 1000 calls per day!
We provide customized solutions looking at the specific needs of our clients. In doing so, almost anything is possible.
We have described the benefits of outsourcing in detail in a blog. You can read these here!
By the way, outsourcing telephony and or customer service is also possible simply at lower volumes. You can read our blog about that here!
Outsourcing of customer service seems complex. We've had the privilege of setting up customer service for many companies so we know by now how that works. In our opinion, it's all about the right focus. As far as we're concerned, the best focus is assuming a fruitful long-term collaboration. Then you set up the cooperation well from the beginning.
Outsourcing is and remains largely customized. Together we look at the most important issues surrounding customer service and how best to set it up. Think about:
Background: Who is the customer and what is the product/service?
Technology: What systems will we use?
Quality: In what ways do we serve customers?
People: Who is going to do it?
Channels: What channels will we support?
Opening hours: From what time to what time and on what days?
Planning & forecasting: How do we ensure proper schedules?