Completely unburdened? A brief explanation of what we mean by that:
We believe in the value of high-quality customer contact. Customer contact that adds value to your customer experience. Customer experience is the perception your customers have about your company, service, brand, product or service. We believe in optimizing business processes so that they are aligned with customer needs and desires. Customer contact is not only a means to help your customers but also to continuously improve your internal organization.
We stand for high-quality customer contact where the contact moments add as much value as possible in the customer experience. On the one hand by preventing unnecessary customer contact as much as possible. This can be done, for example, by looking closely at what customers' questions are and which process adjustments could reduce unnecessary customer contact. On the other hand, we add value by making customer contact as pleasant as possible for the customer. Pleasant in the sense of accessible in terms of channel choice, opening hours and accessibility but also in the sense of good quality contact moments. In doing so, we ensure that a customer contact is a pleasant experience and thus makes a positive contribution to the customer experience.