{"id":996,"date":"2022-10-28T14:55:57","date_gmt":"2022-10-28T12:55:57","guid":{"rendered":"https:\/\/spangenberg.043test.nl\/?post_type=blog&p=996"},"modified":"2025-06-30T12:16:28","modified_gmt":"2025-06-30T10:16:28","slug":"what-is-customer-focus","status":"publish","type":"blog","link":"https:\/\/spangenberggroep.nl\/en\/blog\/wat-is-klantgerichtheid\/","title":{"rendered":"All about customer focus: What is customer focus?"},"parent":0,"template":"","meta":{"_mo_disable_npp":"","uitgelichte-afbeelding":"3282","inleiding":"

Wat is klantgerichtheid?<\/h3>\n

Onze definitie van klantgerichtheid:<\/h5>\n

Klantgerichtheid is de mate waarin een organisatie de klantbehoefte centraal stelt en de mate waarin bedrijfsprocessen afgestemd zijn op we klantbehoefte.\u00a0<\/em>Daarbij is het noodzakelijk doorlopend zicht te hebben op de wijze waarop de klanten de dienstverlening ervaren en op welke punten producten, diensten, service, en bedrijfsprocessen verder afgestemd kunnen worden op de klant, de klantbehoefte en de klantbeleving.<\/em><\/p>\n

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