{"id":4074,"date":"2024-09-17T09:30:44","date_gmt":"2024-09-17T07:30:44","guid":{"rendered":"https:\/\/spangenberggroep.nl\/?post_type=blog&#038;p=4074"},"modified":"2025-06-30T11:58:19","modified_gmt":"2025-06-30T09:58:19","slug":"kosten-besparen-klantenservice","status":"publish","type":"blog","link":"https:\/\/spangenberggroep.nl\/es\/blog\/kosten-besparen-klantenservice\/","title":{"rendered":"8 manieren om kosten te besparen op klantenservice zonder de kwaliteit te verlagen! Besparen op klantenservice"},"parent":0,"template":"","meta":{"_mo_disable_npp":"","uitgelichte-afbeelding":"4079","inleiding":"<h3><strong>Kosten besparen klantenservice? 8 manieren om kosten te besparen op klantenservice zonder de kwaliteit te verlagen<\/strong><\/h3>\n<ol>\n<li>Investeer in selfservice mogelijkheden<\/li>\n<li>Optimaliseer en automatiseer repetitieve taken<\/li>\n<li>Gebruik data om processen te verbeteren<\/li>\n<li>Train medewerkers effectief<\/li>\n<li>Kies voor flexibele werktijden en thuiswerken<\/li>\n<li>Focus op first contact resolution (FCR)<\/li>\n<li>(gedeeltelijk) Uitbesteden van klantenservice<\/li>\n<li>Maak slim gebruik van technologie voor monitoring en feedback<\/li>\n<\/ol>\n"},"categorieen":[17,18,19],"class_list":["post-4074","blog","type-blog","status-publish","hentry","categorieen-klantbeleving","categorieen-klantenservice-uitbesteden","categorieen-klantenservice-verbeteren"],"_links":{"self":[{"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/blog\/4074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/types\/blog"}],"version-history":[{"count":5,"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/blog\/4074\/revisions"}],"predecessor-version":[{"id":5925,"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/blog\/4074\/revisions\/5925"}],"wp:attachment":[{"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/media?parent=4074"}],"wp:term":[{"taxonomy":"categorieen","embeddable":true,"href":"https:\/\/spangenberggroep.nl\/es\/wp-json\/wp\/v2\/categorieen?post=4074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}