+31 (0) 85-8884661
Wat zijn de kosten van het uitbesteden van de klantenservice? Deze vraag hebben we vaak gekregen en daarom hebben we besloten om onze (vanaf) tarieven op onze website te zetten. Let op het betreft vanaf tarieven want het tarief is afhankelijk van een aantal variabelen zoals talen, aantallen, complexiteit en afhandeltijden. Onze kosten klantenservice uitbesteden hebben we onderverdeeld in 3 categorieën:
No matter which solution is chosen; at SpangenbergGroup, the quality is always of the same high level. Whether it's 15 blended calls or 15 FTE dedicated support, our quality is constant, as is our attention to you, the customer. We promise and deliver worry-free good customer service. Multilingual? Multichannel? 1st and 2nd line? Busy and quiet moments? No problem at all!
We are a family business with no external shareholders looking to make money. Our focus is always on partnerships the long term and not making margins in the short term. We have little overhead and keep costs as low as possible. That is why our customer service outsourcing rates are lower than those of other parties.
The quality of our service we keep high because customer service is all we do day in, day out. Precisely because our focus is long-term, we deliver the quality needed every day. With a team of professionals, we take care of all your customer service needs. Multilingual, multichannel and flexible.
Don't (always) manage to speak to customers the way you would like? We can help you just really good customer service. We have several ways we can support you. The needs of our clients are central. The customer service you want for your customers without worries? We can make that happen for you! With customer service outsourcing to SpangenbergGroup, you simply have very good customer service. Reasonable prices and guaranteed quality
Full international, multilingual customer service under 1 roof! NL, DE, FR and EN as standard!
All reelevate channels we support. Call, mail, chat, socials, ticketing. Completely unburdened - we are so convenient!
Your own customer-service team but remotely. Flexible and experienced. Just really good customer service!
A permanent team with several employees. Great customer service also for small businesses or when things are quiet!
We stand for quality in customer contact. High-quality and valuable customer contact
Always the right staffing even in extreme busy times just easily accessible customer service!
With our online quote tool, you can easily request a quote yourself. You will receive customised quotes from us within 24 hours. Our customised solutions ensure that we can solve all customer service issues! Do you have a customer service issue and need help from a professional? Challenge us!
Outsourcing (partially) has a number of advantages. In particular, economies of scale make it easier to provide better customer service with an external partner. A partner offers more flexibility and has more experience in handling customer contacts effectively, efficiently and professionally.
We have written a comprehensive blog on the benefits of outsourcing customer service.
SpangenbergGroup.nl
Specialists in customer contact
Randwycksingel 20 (C03)
6229 EE Maastricht
T: +31 (0) 85 8884661
Info@spangenbergGroep.nl
Wondering if we can help you with just good customer contact? Also your outsource customer service? Take contact with us!
