Outsource Customer Service
Multilingual, Multichannel and very good customer service for Webshops! MKB! Multinational! Instelling! Gemeente!
We take care of your customer service completely!
Customer contact. Something that every organization, webshop or institution has to deal with. Customer contact has always been important, but in recent years it has started to play an increasingly important role in the distinctiveness of your organization. Do you want to take that extra step? What about your customer experience, customer friendliness and customer focus?
We understand that not every organisation is able to organise its customer service optimally and efficiently. How do you ensure that your reachability meets the needs of your customers? Do you want your company to cross borders, but don't speak the language? These are just two examples where outsourcing customer service can be interesting
We believe in providing customization and are happy to work with you to find a solution or service that suits your organization. Start up or large multinational? With over 20 years of experience, we provide added value to your customer contact.
Curious if we can also help you with just good customer contact? Contact us!
But how?
Get in touch with us!
Download our free white paper on customer centricity here! All about customer centricity. Totally free.
It is actually very simple, because everyone within our organization believes in the value of high-quality customer contact. Contact with customers that adds value to your customer experience. Customer experience is the perception that your customers have about your company, brand, products or services. We organize your customer contact in such a way that you can focus on the things that are important to you. This way everyone can do what they are good at, and that in turn ensures that everyone enjoys their work. What could be more fun than a satisfied customer who feels the energy you want your company to radiate? We make an inventory in advance of what your company needs.
What will it take to improve your customers' customer experience from tomorrow? Is that multilingual multichannel (call, mail, chat, WhatsApp, social media) customer service? Is that a study where we help you fine-tune internal business processes based on feedback from your customers? Or is that by simply answering the phone on behalf of your organisation and outsourcing your customer service to us? P.S. Great customer service and outsourcing customer service is not only feasible for multinationals. Read about the benefits of low-volume outsourcing here.
What our customers say about our services klanten zeggen over onze dienstverlening
Multilangual
Dutch, French, German, English and more! Worry-free multilingual customer service!
Multichannel
Call, Mail, Chat, Socials. We support all relevant channels!
100% care free
From A to Z taken care of customer service. Just good customer service without worries
Over 20 years of experience
Just lots of experience with customer service
Quality staff
Real heroes work every day to optimize the customer experience.
Successful together
Focus on the long term and constantly working on partnerships
A quick word about us
We are quite proud of our family business without external shareholders. Our focus is always on adding long-term value, rather than making short-term profits. Creating opportunities together and therefore growth that is what we do it for. Together with our team of superheroes, we go to extremes every day to deliver the best customer service to our clients' end customers. With us, you won't find unnecessary layers of management or exaggerated job titles. We are ourselves, doing what we are good at and, above all, what we like. As a result, we are energetic, sincere and enthusiastic.
Klantenservice uitbesteden: 6 valkuilen!
why outsource customer service?
Employee says: What makes working at SpangenbergGroup fun?
Customer service as a marketing tool
Customer service outsourcing also for low volumes!
