We understand that not every organisation is able to organise its customer service optimally and efficiently. How do you ensure that your accessibility and quality meet your customers' needs? Do you deploy your resources effectively and efficiently? Do you outsource customer service or optimise your own customer service? SpangenbergGroup is the specialist in the field of outsource customer service and improve customer service!
Better internal customer service? We help your customer service function better. With over 25 years of experience, we ensure valuable customer contact! Ask for a free Quickscan and we will quickly identify improvement potential.
No nonsense
25+ yrs of experience
Pragmatic
Free Quickscan
Just very good multilingual and multichannel customer service. Flexible with the right staffing at the right time. Always good customer service! Customer service support from €2.50 per contact or €35 per hour.
Multilingual
Multichannel
Scalable
High quality
With over 25 years of experience in customer service, we know exactly what it takes to manage, set up and optimise customer contact. We quickly identify opportunities to improve customer satisfaction and customer experience. In doing so, we look at all crucial factors within the customer contact centre: from the quality and quantity of calls to processes, employees and systems.
Wij bouwen én runnen jouw (meertalige) klantenservice. Binnen 30 dagen!
Customer contact, every organisation has to deal with customer contact. It plays an increasing role in differentiating. Want to go that extra mile with just really good customer service? We can help your improve customer service, or you can choose to call customer service to be outsourced. Whatever your customer service challenge, we will help you!
Tailor-made multilingual, multichannel and flexible customer service solutions. Do you want carefree (international) growth? A flexible shell or fully outsourced?
With SpangenbergGroup's flexible customer service support, you can always be sure of just good customer service!
Someone with lots of experience to look at your customer service and help improve it? Optimising customer service? We can help.
Improve your customer service department with SpangenbergGroup's customer service specialists
How do your customers experience your services? Which processes could be better tailored to your customers' experience? We help you improve!
Streamlined processes, satisfied customers, higher customer satisfaction, we help you improve quickly and permanently!
Less unnecessary customer contact (waste) and more high-quality customer interactions (value). We help you!
What do you need today to improve your customer service tomorrow? Do you need advice and expertise on customer contact, customer service or process optimisation? Or is outsourcing your customer service (multilingual, multichannel and flexible) the solution to your challenges? We would like to help you with a customer service that not only excels in quality, but also really adds value to the customer experience. Lower costs and a better customer experience? It can be done. We will gladly show you.
Well-organised customer service reduces costs because resources are used effectively and efficiently.
A well-organised customer service ensures a high degree of flexibility, higher quality and better customer experience
We are proud of our family business without external shareholders. Our focus is always on adding long-term value, rather than making short-term profits. Creating opportunities together and therefore growth, that is what we do it for!
Domino's is known for its commitment to continuous improvement and customer satisfaction. At a time when customer contact is increasingly taking place via multiple channels and in multiple languages, it is essential to operate flexibly, scalably and with high quality. The Spangenberg Group offers just that: more than 25 years of experience, a pragmatic approach and a proven track record in delivering excellent multilingual, multichannel and scalable customer service for a variety of organisations.
Having an experienced partner look at specific challenges with you can be hugely valuable. SpangenbergGroup has more than 25 years of expertise in optimising customer contact. With our in-depth knowledge, we help organisations improve their customer service departments, strengthen customer focus and optimise the customer experience. We take a no-nonsense approach: pragmatic, results-oriented and always looking for the most efficient solution. Are you facing challenges in your customer service or customer contact centre? Challenge us!
We provide simply excellent customer service. Our team of experienced professionals supports various organisations with their customer service, whether it is technical support, first-line contact or full support - we take care of it!
Scalable, flexible and multilingual, with wide opening hours. We work seamlessly with internal customer teams or take full customer service off your hands. Your flexible customer service team, but remotely!
