The Customer contact centre is een belangrijke afdeling. Er vindt doorlopend contact met klanten plaats en is vaak 1 van de laatst overgebleven plekken waar direct contact met klanten plaats vindt. We hebben er een blog over geschreven, die vind je here. The Customer Contact Centre is a complex department because it has to handle an often unpredictable flow of incoming customer contact effectively, efficiently and professionally.
We specialise in optimising customer service environments. We help optimise processes in order to deploy resources effectively and efficiently. With our approach, we can often significantly improve customer experience and reduce costs. Improve your customer contact centre together with the specialists of SpangenbergGroep.nl. From customer contact strategy to handson process improvement.
Hoe wij jouw kunnen helpen met Improve customer contact centre? Wij hebben ruim 25 jaar ervaring met het aansturen van complexe klantenservice organisations. We kijken graag mee naar interne bedrijfsprocessen en in welke mate deze zijn afgestemd op de klantbehoefte. De klantenservice optimaliseren begint bij SpangenbergGroep! Snel resultaat en no nonsens aanpak!
Many of our customers come to us because they just want good customer service but can't quite manage to do it themselves. We help them do just that! By optimising internal customer service or through outsourcing.
Reviews and especially bad customer service reviews we don't want! We help our clients turn them into improvements to avoid bad reviews! By getting the basics right and optimising business processes.
Customer service, sometimes it's busy sometimes it's quiet. Poor customer service flexibility results in poor accessibility and therefore dissatisfied customers. We help achieve flexible, reachable customer service!
We help our clients avoid avoidable customer contact! Lower costs and better customer experience as a result. In addition, partial outsourcing can be an attractive option.
SpangenbergGroup has now been a customer service specialist for over 25 years. We have extensive experience in setting up, managing and improving customer service organisations and departments.
We are passionate about optimising the customer experience where we believe customer contact plays a central role. It's very easy, make sure you design your business processes so that customers don't need to contact you if that conversation has no value! On the other hand, make sure you design your customer service so that if a customer contacts you, that that contact moment in itself makes a positive contribution to the customer experience.
No unnecessary customer contact, but valuable customer contact. That is what we stand for and what we work hard on every day with our clients.
Optimising your customer service? We will gladly help you! Get in touch and we will look at your problem with no obligation. In over 25 years of experience, we have helped many customer service organisations. We can probably help you too!
Sometimes it's useful to have someone to take a look with you, someone with years of experience who takes a fresh look at your customer service. SpangenbergGroep's Customer Service QuickScan gives you insight into how your customer service is functioning and where you can start optimising it.
We analyse the main themes and bottlenecks within each customer service area, as well as specific themes related to your business. The aim of the QuickScan is to identify the gap between the desired situation and the current situation. After mapping, we provide advice on the steps to be taken to achieve the desired situation
SpangenbergGroup.nl
Specialists in customer contact
Randwycksingel 20 (C03)
6229 EE Maastricht
T: +31 (0) 85 8884661
Info@spangenbergGroep.nl
Wondering if we can help you with just good customer contact? Also your outsource customer service? Take contact with us!
