+31 (0) 85-8884661
Our solutions are generally customised solutions. With our various forms of customised support, we can always find the best way to support you. Carefree just very good customer service. Blended, dedicated or a subscription? We will find the right form to suit your customer service challenges. We have competitive rates while our quality is always high. Our customer service outsourcing rates:
No matter which solution is chosen; at SpangenbergGroup, the quality is always of the same high level. Whether it's 15 blended calls or 15 FTE of dedicated support, our quality is constant, as is our attention to you, the customer. We promise and deliver worry-free good customer service. Multilingual? Multichannel? 1st and 2nd line? Busy and quiet moments? No problem at all!
We are a family business with no external shareholders looking to make money. Our focus is always on partnerships the long term and not making margins in the short term. We have little overhead and keep costs as low as possible. That is why our customer service outsourcing rates are lower than those of other parties.
The quality of our service we keep high because customer service is all we do day in, day out. Precisely because our focus is long-term, we deliver the quality needed every day. With a team of professionals, we take care of all your customer service needs. Multilingual, multichannel and flexible.
Don't (always) manage to speak to customers the way you would like? We can help you just really good customer service. We have several ways we can support you. The needs of our clients are central. The customer service you want for your customers without worries? We can make that happen for you! With customer service outsourcing to SpangenbergGroup, you simply have very good customer service. Reasonable prices and guaranteed quality
Full international, multilingual customer service under 1 roof! NL, DE, FR and EN as standard!
All reelevate channels we support. Call, mail, chat, socials, ticketing. Completely unburdened - we are so convenient!
Your own customer-service team but remotely. Flexible and experienced. Just really good customer service!
A permanent team with several employees. Great customer service also for small businesses or when things are quiet!
We stand for quality in customer contact. High-quality and valuable customer contact
Always the right staffing even in extreme busy times just easily accessible customer service!
With our online quote tool, you can easily request a quote yourself. You will receive customised quotes from us within 24 hours. Our customised solutions ensure that we can solve all customer service issues! Do you have a customer service issue and need help from a professional? Challenge us!
Outsourcing (partially) has a number of advantages. In particular, economies of scale make it easier to provide better customer service with an external partner. A partner offers more flexibility and has more experience in handling customer contacts effectively, efficiently and professionally.
We have an extensive blog written about the benefits of outsourcing customer service.
The biggest advantages of outsourcing customer service are economies of scale, greater flexibility, expertise and cost savings. We have written a comprehensive blog detailing all the benefits. You can read those here.
For every company, the benefits are different because the challenges for every customer service organisation are also different. We provide tailor-made services so we are happy to look at the challenges and how we can add value to them with our services. You can always contact contact us with your specific questions or challenges. Maybe we can help you!
There are several ways to outsource customer service. Which one fits best depends on factors such as volumes, channels, complexity and languages. It can be full or partial outsourcing. In doing so, we typically work in three different ways:
More on how outsourcing works read here!
Curious about what options are available? Please visit contact on, we will be happy to discuss the possibilities!
Fast! Usually already within 2 weeks. Of course, this depends a bit on the complexity and quantity. We can generally get basic support in place quickly. We are pragmatic and prefer to look at possibilities and solutions.
The cost of outsourcing customer service depends heavily on variables such as numbers, opening hours, channels, service levels, languages and complexity. It also depends on the form chosen, blended, dedicated or hybrid. On our rates page guide prices are listed.
We have also written a comprehensive blog on the cost of outsourcing customer service. You can read those here.
Any questions about what the cost would be in your specific situation, we will be happy to discuss! Please take contact with us!
Yes you can. We work for almost all our clients on their own systems. We therefore have experience with the most common systems. That makes it so easy to work together. Of course, we also have our own contact centre system. This allows us to handle customer contacts effectively and efficiently. A combination of working on our system and our clients' systems is also possible.
We want our services to fit seamlessly with internal departments. We therefore adapt our way of working as much as possible to the situation. That's easy.
Because we provide customer service for all kinds of different companies, we always have enough staff available to scale up quickly. We can often provide additional staffing on the same day. Our services can be of great value in case of highly fluctuating numbers. We can also help with the right staffing at the right time during high and low seasons.
We have written an interesting blog on how to deal with peaks and troughs in customer service. Read it here!
SpangenbergGroup.nl
Specialists in customer contact
Randwycksingel 20 (C03)
6229 EE Maastricht
T: +31 (0) 85 8884661
Info@spangenbergGroep.nl
Wondering if we can help you with just good customer contact? Also your outsource customer service? Take contact with us!
